Terms and Conditions

1. Introduction

Welcome to The Flowering Cactus. These terms and conditions govern your use of our website and services. By placing an order, you accept these terms in full. If you do not agree with any part of these terms, please refrain from using our services.

2. Business Information

The Flowering Cactus operates from:The Coach House, Arreton Manor, Main Road, PO30 3AA

Opening Hours:

3. Delivery Policy

We currently offer delivery only within the Isle of Wight. Orders placed for addresses outside this area will be cancelled and refunded.

Delivery Instructions: The delivery instructions box is for special directions (e.g., “Leave at back gate”). It must not be used to request multiple delivery addresses.

One Delivery Address Per Order: If multiple addresses are provided, an additional invoice will be sent. If unpaid, all items will be sent to the first delivery address.

Delivery Timing: While we strive to deliver on the selected date, we cannot guarantee specific time slots due to logistics.

4. Collection (Click & Collect)

Customers selecting ‘Pickup’ can collect their order from our location within our stated opening hours. If an order is not collected on the selected date, it may not be eligible for a refund.

5. Order Changes & Cancellations

Changes: Once an order is placed, changes may not be possible due to stock and logistics. Please contact us immediately if you require an amendment.

6. Returns & Refunds Policy

As fresh flowers are perishable, we do not accept returns. However, we offer the following refund policy:

Damaged or Incorrect Orders: If flowers arrive in poor condition, please contact us with photos within 24 hours of delivery. We will review the issue and may offer a replacement or refund at our discretion.

Non-Delivery: If an order is not delivered due to an error on our part, a full refund or redelivery will be arranged.

Customer Absence: If no one is available at the provided address and no safe place has been mentioned, re-delivery will be at an additional charge.

7. Pricing & Payment

All prices are in GBP (£) and include VAT where applicable. Payments must be made at the time of order via our secure checkout using Stripe.

8. Fraudulent Use & System Abuse

Any attempt to exploit our system, such as placing multiple orders with different addresses under one payment, will result in cancellation and possible account suspension. Repeated misuse may lead to legal action.

9. Personal Information & Privacy

We comply with UK GDPR regulations. Your data will be used only to process your order and provide customer support. We do not sell or share your information with third parties. See our Privacy Policy for more details.

10. Liability & Dispute Resolution

We are not liable for delays caused by unforeseen circumstances (e.g., severe weather, transport issues).

Disputes will be handled in accordance with UK consumer law, and we encourage customers to contact us directly to resolve any concerns.

11. Agreement to Terms

By proceeding to checkout, you confirm that you have read and agreed to these Terms and Conditions. If you do not agree, please do not place an order.

For any questions, contact us at: info@thefloweringcactus.co.uk

Last Updated: March 2025

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